Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the best ways to reach the Online Casino team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we do not rely on canned replies to stand in for an actual response. We aim to reply within two working days, though this can stretch a little during busier periods.
If you can, include a line or two on what your message concerns. A note about a bonus term, a query on payment methods, or feedback on a specific review all get routed and answered faster when we know the context upfront.
What You Can Get in Touch About
- Questions on our reviews or ratings — If you want more detail on how we assessed a particular Canadian online casino, or why one brand ranks above another, ask us directly.
- Bonus and promotion queries — Wagering requirements, free spin terms and welcome offer conditions change often. If something reads as unclear or out of date, let us know so we can check it.
- Corrections — We work to keep licensing details, payment information and offer terms accurate, but errors happen. Flagging anything that looks off helps us keep the site trustworthy for other Canadian players.
- Content suggestions — Want us to cover a particular payment method, game category or casino topic in more depth? We take reader suggestions seriously when planning new pages.
- Partnership and editorial enquiries — If you represent a casino brand, payment provider or affiliate partner and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you towards appropriate support resources.
A Note on How We Rank Casinos
Some pages on this site, including our reviews of brands like Cashed, SlotsGem and WinnerIsland, link to casino operators, and we may earn a commission if you sign up through those links. This never decides how a casino is ranked. Our ratings are based on factors such as licensing, game selection, banking options and the clarity of bonus terms — not on commercial arrangements. If you have questions about how a specific ranking was reached, that is exactly the kind of thing this contact form is for.
What Happens Once You Write to Us
Every message is read by someone on our team before a reply goes out. We check the details, verify anything that needs verifying against the casino's own terms page, and respond with a straight answer rather than a generic template. If your query needs input from more than one person on the team, it may take a day or two longer, but you will always hear back.
Before You Write In
A few quick checks can sometimes save you a wait:
- Bonus terms, wagering requirements and free spin values are set by the casino operator and can change without notice — always confirm the current offer on the operator's own site before relying on it.
- Payment processing times and deposit limits in CAD vary by method and by casino, so if your question is about a specific transaction, include the payment method and casino name so we can point you in the right direction.
- If your question relates to a casino site not covered here, we can only speak to the brands we have reviewed and ranked.
If you are looking for options outside standard Canadian sites, our page on trusted non-GamStop casinos may also be useful.
Whatever the reason for writing in, thank you for taking the time to reach out. We read every message and use the feedback to keep Online Casino useful for players across every Canadian province.